Privacy Policy

Rhobel IT Solutions ('Rhobel', 'we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. By using our services, you consent to the practices described in this policy.

• Contact information: name, email address, phone number, and company name provided through inquiry forms or contracts.
• Project information: requirements, specifications, and materials you share during our engagement.
• Technical data: IP address, browser type, device information, and pages visited when you use our website.
• Communication data: messages, emails, and call records related to your project or support requests.
• Payment information: billing details processed securely through our payment providers (we do not store full card numbers).

• Deliver, manage, and improve the services you have requested.
• Communicate with you about project updates, invoices, and support.
• Send occasional service announcements or relevant updates (you may opt out at any time).
• Analyze website usage to improve our content and user experience.
• Comply with legal obligations and enforce our Terms of Service.
• Prevent fraud, unauthorized access, and other harmful activities.

Rhobel does not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., cloud hosting, payment processors, analytics tools) under strict confidentiality agreements. We may disclose information if required by law, court order, or to protect the rights and safety of Rhobel, our clients, or the public.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may limit certain functionality on our site. We use analytics tools (such as Google Analytics) to understand how visitors interact with our website; this data is aggregated and does not personally identify you.

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project data and communications are typically retained for five (5) years following project completion. You may request deletion of your data at any time, subject to legal and contractual retention requirements.

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request erasure of your personal data where there is no compelling reason for continued processing.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to processing of your personal data for direct marketing purposes.
• Withdrawal of consent: withdraw consent at any time where processing is based on consent.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of the linked site.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place to protect your personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised 'Last Updated' date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Privacy Team at hello@rhobel.com. We will respond within 5 business days.